Welcome to the FAQ page!

This page will contain information and quick solutions to some of our most commonly asked questions, and links to more detailed user guides.

Can't see what you're after or unable to find an article? Please contact Helpdesk

Public Holidays

There's no public holidays showing in my roster or timesheet. What's going on?

It's likely that your public holiday list is incorrect or out of date - thankfully it's super easy to update!

Open Wageloch and sign in
Click the Settings cog, top right corner.
From the menu, select Public Holidays.
Click the Download Latest List button
- NOTE: If you don't see this button available, please speak to your payroll team.
You'll be presented with a list of states; select the appropriate one for your business.
Please read and click OK to acknowledge the liability prompt.
Your public holiday list should now be updated!

Please pop into your rosters or timesheets and check if the day is now listed as a public holiday.
Should you continue to have issues, please contact Helpdesk

I can't see PHNoWork for this employee in my roster, and the day is showing as a public holiday

There may be four (4) reasons for PHNoWork not appearing for an employee under your right-click roles:

Your public holiday list is out of date; see the above FAQ on how to update the list.
The employee is a casual staff member, who is not eligible for PHNoWork.
The employee is a salary employee; they don't need to be marked on the roster as they'll be paid for their contracted hours regardless.
PHNoWork hasn't been enabled for the pay group; Wageloch will need to add this in for you.

If you have any issues with PHNoWork and any of the above, please contact the Helpdesk to discuss.

Leave

There's a grey bar appearing in my roster for leave. How do I delete it?

If you see a grey bar in your rosters labelled as a leave type, this indicates that leave has been pre-booked and approved in the Leave Calendar. Once approved, only managers can cancel it, and you need to head back into the Leave Calendar to remove it.

Open Wageloch and sign in
Click the calendar icon, top right.
Select Staff Leave from the Leave tabs.
Find the employee in the list and click the arrow next to their name.
Click the arrow next to the leave type you need to cancel; this will expand
Click Select on the request you need to delete.
Once the request has been opened, you can edit or cut certain days out, or use the Clear All button.
Click Done to save.

Your roster should now be editable and the grey bar gone!
Guide: Deleting/Editing Leave

Mobile App

Staff: "I can't log into my mobile app. It says I'm not registered."

Depending on how recently the staff member was added into the system, sometimes it can take 15 minutes for their access to update, or potentially overnight. If the employee was only just added, leave it for about 15 minutes and have them try to request a password reset: Wageloch Password Reset

If it's been longer than 15 minutes and they require immediate access, please contact Helpdesk and we can push updates to our servers for you. Otherwise, if overnight is fine, ask the employee to try a password reset in the morning.

It's also important to know that if they've been able to set a password, but can't log in, they may be logging into the wrong side of Wageloch. Have your employee complete the following steps:

Open the Wageloch Mobile App
Enter their email address
Tap Reset Password; this will send an email with a link.
Open the email, click the link and set a password.
Close the browser window
Open the Wageloch Mobile App again and sign in!

If the employee continues to experience issues, please reach out to Helpdesk.

How do I set up the Wageloch Mobile App for staff to view their rosters and apply for leave?

To set up the Mobile App, you do need to be a full administrator to get access to this area in the Settings menu. This is the brief explanation, but we have a full walk through guide available.

Open Wageloch and sign in
Click the Settings cog from the top right.
From the menu, select Portal/Mobile App and Portal Setup.
On the Portal Settings screen, you'll likely see that the site is Not Active; click Next.
Security: Allows you to set up a Portal admin which enables a small amount of additional mobile app features (not linked to actual admin users).
Click Next.

Express Setup: You can now pick if you would like staff to view their rosters, apply for leave or submit availability. Click Next.
Emails: You can opt in for receiving email notifications when employee send leave/availability requests. Click Next.
Mobile App: You can decide to make any other changes in the mobile app, such as enabling staff to facilitate shift swaps or add late clocking notifications. Click Next.
Site Information: You can change the business name, timezone and default length of day (for leave requests). Click Next.
Confirm Setup: Summarizes your configuration. Click Next.
Activate: Click the YES toggle and click Save Information to activate the Mobile App!

Staff should receive a welcome email shortly after, requesting them to set a password and log in.

Guide: Mobile App Setup

Time Kiosk

How to I delete a PIN/Password/Fingerprint from Time Kiosk?

Depending on the device you're using (tablet or computer), the process should be pretty similar.

Go to the computer staff clock in/out from and open Wageloch Time Kiosk
Click the Settings cog, top right.
- Computer: You'll be prompted to log in with your admin credentials at this point; one entered click Delete Password/Pin/Fingerprint.
- Tablet: Select Delete Password/Pin/Fingerprint; you'll now be prompted to log in with your admin credentials.
Once the list of registered staff has appeared, select the employee you need to deregister.
Click Delete or Reset from the bottom window, and click Done to finish.
The employee should now show with a question mark (?) next to their name, ready to re-register!
- Computer: If the question mark is still present, close/reopen Time Kiosk.

Guide: Time Kiosk on Computer

I'm trying to register an employee with Facial Recognition, but it says they're already registered

It's possible that if you're using facial recognition with Wageloch Time Kiosk on a tablet, that an employee has accidentally registered as someone else. This doesn't happen regularly, but when it does it's usually when the method "Facial Recognition with Name Selection is enabled.

Have the employee stand with you
In Time Kiosk, tap the Settings cog, top right.
Select Configuration from the menu and sign in with your admin credentials.
Change the clocking method to "Facial Recognition (touchless)" and click Save.
Have the employee attempt to clock in.
If they have registered as someone else, the employee name will appear on the screen.
You can then delete the accidental registration from the other employee then attempt to re-register.

Guide: Time Kiosk on Tablet

Award

I need a new pay group, pay rule, timesheet column or right-click role created. What do I do?

Awesome! At this time you can't create new pay groups, update pay rules, add new timesheet columns or right-click roles yourself.
Please email the Wageloch Helpdesk with the following information, based on what your need is:

Pay Group: What is the name of the pay group, or which pay group does the change affect?
Rule: What are you needing to add in?
Behaviour: When does it apply, and how/what will it pay?
Exceptions: Are there any exceptions to the rule, such as times or when it's in overtime?
For Allowances: Is it an all the time thing, or a sometimes thing?

When you email this through, the more information the better! If we need to clarify additional details, we'll either give you a ring or reply to your email.

Guide: Award Information

FAQs

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