Welcome to the FAQ page!

This page will contain information and quick solutions to some of our most commonly asked questions, and links to more detailed user guides.

Can't see what you're after or unable to find an article? Please contact Helpdesk

Mobile App

Staff: "I can't log into my mobile app. It says I'm not registered."

Depending on how recently the staff member was added into the system, sometimes it can take 15 minutes for their access to update, or potentially overnight. If the employee was only just added, leave it for about 15 minutes and have them try to request a password reset: Wageloch Password Reset

If it's been longer than 15 minutes and they require immediate access, please contact Helpdesk and we can push updates to our servers for you. Otherwise, if overnight is fine, ask the employee to try a password reset in the morning.

It's also important to know that if they've been able to set a password, but can't log in, they may be logging into the wrong side of Wageloch. Have your employee complete the following steps:

Open the Wageloch Mobile App
Enter their email address
Tap Reset Password; this will send an email with a link.
Open the email, click the link and set a password.
Close the browser window
Open the Wageloch Mobile App again and sign in!

If the employee continues to experience issues, please reach out to Helpdesk.

How do I set up the Wageloch Mobile App for staff to view their rosters and apply for leave?

To set up the Mobile App, you do need to be a full administrator to get access to this area in the Settings menu. This is the brief explanation, but we have a full walk through guide available.

Open Wageloch and sign in
Click the Settings cog from the top right.
From the menu, select Portal/Mobile App and Portal Setup.
On the Portal Settings screen, you'll likely see that the site is Not Active; click Next.
Security: Allows you to set up a Portal admin which enables a small amount of additional mobile app features (not linked to actual admin users).
Click Next.

Express Setup: You can now pick if you would like staff to view their rosters, apply for leave or submit availability. Click Next.
Emails: You can opt in for receiving email notifications when employee send leave/availability requests. Click Next.
Mobile App: You can decide to make any other changes in the mobile app, such as enabling staff to facilitate shift swaps or add late clocking notifications. Click Next.
Site Information: You can change the business name, timezone and default length of day (for leave requests). Click Next.
Confirm Setup: Summarizes your configuration. Click Next.
Activate: Click the YES toggle and click Save Information to activate the Mobile App!

Staff should receive a welcome email shortly after, requesting them to set a password and log in.

Guide: Mobile App Setup

Time Kiosk

How to I delete a PIN/Password/Fingerprint from Time Kiosk?

Depending on the device you're using (tablet or computer), the process should be pretty similar.

Go to the computer staff clock in/out from and open Wageloch Time Kiosk
Click the Settings cog, top right.
- Computer: You'll be prompted to log in with your admin credentials at this point; one entered click Delete Password/Pin/Fingerprint.
- Tablet: Select Delete Password/Pin/Fingerprint; you'll now be prompted to log in with your admin credentials.
Once the list of registered staff has appeared, select the employee you need to deregister.
Click Delete or Reset from the bottom window, and click Done to finish.
The employee should now show with a question mark (?) next to their name, ready to re-register!
- Computer: If the question mark is still present, close/reopen Time Kiosk.

Guide: Time Kiosk on Computer

I'm trying to register an employee with Facial Recognition, but it says they're already registered

It's possible that if you're using facial recognition with Wageloch Time Kiosk on a tablet, that an employee has accidentally registered as someone else. This doesn't happen regularly, but when it does it's usually when the method "Facial Recognition with Name Selection is enabled.

Have the employee stand with you
In Time Kiosk, tap the Settings cog, top right.
Select Configuration from the menu and sign in with your admin credentials.
Change the clocking method to "Facial Recognition (touchless)" and click Save.
Have the employee attempt to clock in.
If they have registered as someone else, the employee name will appear on the screen.
You can then delete the accidental registration from the other employee then attempt to re-register.

Guide: Time Kiosk on Tablet

FAQs

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