Xero Payroll Troubleshooting

If you've made it to this article, you've likely passed through previous articles for Linking Wageloch with Xero, Xero System Configuration, Xero Payroll Mappings and Import from Xero. If you've configured and connected your Xero file correctly, fingers cross

What we'll be tackling in this article is some of the most common error messages you might receive when processing payroll, and how to fix them easily without needing to contact Helpdesk.

As usual though, if you cannot find the error message in this list, please Helpdesk

Preventative Measures

In Wageloch, there are a few tools that we can enable to help identify the source of the problem.

These tools are found through the following steps:

• Click the Settings cog, top right.
• From the menu, hover over Payroll and select Payroll Connection.
• In the Options section, you will see the following functions:

• Process one employee at a time
• Export timesheets to Xero as
• Update Rates in Xero / Do not update rates in Xero

Wageloch Errors

The few errors listed below are problems that need to be resolved in Wageloch prior to being attempting your timesheet export again.

Other Payroll Issues

Error messages aside, there can be other problems that may arise in less obvious ways.

More often than not you may find it easier to Helpdesk for a quick resolution, but everyone loves working things out themselves!