Xero: Completing Payroll
If you've made it to this article, you've likely passed through previous articles for Linking Wageloch with Xero, Xero System Configuration, Xero Payroll Mappings and Import from Xero. If you've configured and connected your Xero file correctly, fingers cross
What we'll be tackling in this article is some of the most common error messages you might receive when processing payroll, and how to fix them easily without needing to contact Helpdesk.
As usual though, if you cannot find the error message in this list, please Helpdesk
Preventative Measures
Wageloch Errors
The few errors listed below are problems that need to be resolved in Wageloch prior to being attempting your timesheet export again.
Please link to company file
Authentication Unsuccessful
Mapping not found
Invalid EmployeeID
Tracking ID has not been set
Xero Import Errors
Staff Card
Employee doesn't have an ordinary earnings rate
Pay Calendar
Timesheets
Timesheet is not a Draft timesheet
Pay Items/Entitlements
Could not find Earnings Rate
Earnings Rate does not exist or is not valid for timesheets
Leave
Unable to create leave request
The Start Date for leave application cannot be before Employee's Start Date
Tracking Categories
Could not find Tracking ID
Other Payroll Issues
Error messages aside, there can be other problems that may arise in less obvious ways.
More often than not you may find it easier to Helpdesk for a quick resolution, but everyone loves working things out themselves!
