Difference between revisions of "MYOB Acumatica Troubleshooting"
From Wageloch Wiki
| Line 8: | Line 8: | ||
=(invalid_grant)= | =(invalid_grant)= | ||
This is invalid grant error message that will appear when the connection between Wageloch and MYOB | This is invalid grant error message that will appear when the connection between Wageloch and MYOB Acumatica has dropped or disconnected unexpectedly. | ||
There are two ways to try and resolve this error: | There are two ways to try and resolve this error: | ||
| Line 20: | Line 20: | ||
* In the <b>Company Files</b> category, click on the <b>Store</b> name. | * In the <b>Company Files</b> category, click on the <b>Store</b> name. | ||
* Your MYOB Advanced credentials should still be showing; click <b>Link to MYOB</b>. | * Your MYOB Advanced credentials should still be showing; click <b>Link to MYOB</b>. | ||
* From here you'll be prompted to log into MYOB | * From here you'll be prompted to log into MYOB Acumatica and authorize Wageloch to have access. | ||
* Once completed, click <b>Done</b> and <b>OK</b> on prompts within Wageloch to finish. | * Once completed, click <b>Done</b> and <b>OK</b> on prompts within Wageloch to finish. | ||
| Line 28: | Line 28: | ||
===Check Expiry on Shared Secret=== | ===Check Expiry on Shared Secret=== | ||
* Log into MYOB | * Log into MYOB Acumatica | ||
* Select <b>More Items</b> from the left menu. | * Select <b>More Items</b> from the left menu. | ||
* Select <b>Integration >> Connected Applications</b> (if you don’t see it select Show All) | * Select <b>Integration >> Connected Applications</b> (if you don’t see it select Show All) | ||
| Line 47: | Line 47: | ||
Should that not work you will need to delete and create a new Shared Secret with no expiry, then copy the secret key to Wageloch. | Should that not work you will need to delete and create a new Shared Secret with no expiry, then copy the secret key to Wageloch. | ||
You can follow the steps in our <b>[[Connecting_Wageloch_to_MYOB_Advanced#Create_Connected_Application|Connecting Wageloch to MYOB | You can follow the steps in our <b>[[Connecting_Wageloch_to_MYOB_Advanced#Create_Connected_Application|Connecting Wageloch to MYOB Acumatica]]</b> guide. | ||
=(unauthorized_client) or (insufficient rights to access the subaccount form)= | =(unauthorized_client) or (insufficient rights to access the subaccount form)= | ||
This error will appear if the user who originally completed the Wageloch/MYOB Advanced integration is not a Full User or has access to the API License. | This error will appear if the user who originally completed the Wageloch/MYOB Advanced integration is not a Full User or has access to the API License. | ||
Please follow the steps in our <b>[[Connecting_Wageloch_to_MYOB_Advanced#Access_to_API_License|Connecting Wageloch to MYOB | Please follow the steps in our <b>[[Connecting_Wageloch_to_MYOB_Advanced#Access_to_API_License|Connecting Wageloch to MYOB Acumatica]]</b> article. | ||
[[File:MYOAD-insufficient.png|800px]] | [[File:MYOAD-insufficient.png|800px]] | ||
| Line 68: | Line 68: | ||
[[File:Back-button-new.png|link=MYOB | [[File:Back-button-new.png|link=MYOB Acumatica and Wageloch Onboarding]] [[File:Home-button-new.png|link=Main Page]] [[File:Topic-button-new.png|link=MYOB Acumatica]] | ||
Revision as of 02:37, 5 November 2025
If you receive any of the below error messages when trying to:
- Export timesheets from Wageloch
- Import Staff or Accrual Data into Wageloch
- Check your Payroll Mappings
There are easy ways you can resolve the issue, or you're welcome to call our Helpdesk
(invalid_grant)
This is invalid grant error message that will appear when the connection between Wageloch and MYOB Acumatica has dropped or disconnected unexpectedly. There are two ways to try and resolve this error:
Re-link the MYOB Advanced File
- Open Wageloch and sign in.
- Click the Settings cog in the top right and select Payroll >> Payroll Connection.
- In the Company Files category, click on the Store name.
- Your MYOB Advanced credentials should still be showing; click Link to MYOB.
- From here you'll be prompted to log into MYOB Acumatica and authorize Wageloch to have access.
- Once completed, click Done and OK on prompts within Wageloch to finish.
- Log into MYOB Acumatica
- Select More Items from the left menu.
- Select Integration >> Connected Applications (if you don’t see it select Show All)
- Click the magnifying glass in the ClientID field and select Wageloch.
- You should see some Shared Secrets; check the Expires On (UTC) column.
- If there is an expiry date showing, click on the field, remove it and click the Save icon (top left)
- Log out and back into Wageloch and try the Link to MYOB button again.
Should that not work you will need to delete and create a new Shared Secret with no expiry, then copy the secret key to Wageloch.
You can follow the steps in our Connecting Wageloch to MYOB Acumatica guide.
(unauthorized_client) or (insufficient rights to access the subaccount form)
This error will appear if the user who originally completed the Wageloch/MYOB Advanced integration is not a Full User or has access to the API License.
Please follow the steps in our Connecting Wageloch to MYOB Acumatica article.
(cannot go to a derived pay item)
When creating pay items, the selection Units section must be set as Entered, not Derived.
