Cienna: Created page with "If you've made it to this article, you've likely passed through previous articles for Linking Wageloch with Xero, Xero System Configuration, Xero Payroll Mappings..."

2024-12-03T23:46:01Z

Created page with "If you've made it to this article, you've likely passed through previous articles for Linking Wageloch with Xero, Xero System Configuration, Xero Payroll Mappings..."

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If you've made it to this article, you've likely passed through previous articles for [[Linking Wageloch with Xero]], [[Xero System Configuration]], [[Xero Payroll Mappings]] and [[Import from Xero]]. If you've configured and connected your Xero file correctly, fingers cross

What we'll be tackling in this article is some of the most common error messages you might receive when processing payroll, and how to fix them easily without needing to contact Helpdesk.

As usual though, if you cannot find the error message in this list, please '''[https://wageloch.com.au/contact Helpdesk]'''

=Preventative Measures=
In Wageloch, there are a few tools that we can enable to help identify the source of the problem.

These tools are found through the following steps:

* Click the Settings cog, top right.
* From the menu, hover over Payroll and select Payroll Connection.
* In the Options section, you will see the following functions:

* Process one employee at a time
* Export timesheets to Xero as
* Update Rates in Xero / Do not update rates in Xero

=Wageloch Errors=
The few errors listed below are problems that need to be resolved in Wageloch prior to being attempting your timesheet export again.
==Please link to company file==

==Authentication Unsuccessful==

==Mapping not found==

==Invalid EmployeeID==

==Tracking ID has not been set==

=Xero Import Errors=

==Staff Card==
===Employee doesn't have an ordinary earnings rate===

===Pay Calendar===

==Timesheets==
===Timesheet is not a Draft timesheet===

==Pay Items/Entitlements==
===Could not find Earnings Rate===

===Earnings Rate does not exist or is not valid for timesheets===

==Leave==
==Unable to create leave request==
==The Start Date for leave application cannot be before Employee's Start Date==

==Tracking Categories==
==Could not find Tracking ID==

=Other Payroll Issues=
Error messages aside, there can be other problems that may arise in less obvious ways.

More often than not you may find it easier to '''[https://wageloch.com.au/contact Helpdesk]''' for a quick resolution, but everyone loves working things out themselves!

==Hourly rate not showing in Xero pay run==

==Employee didn't appear in Xero timesheets==

==Hours appeared in Xero, but in the incorrect pay item==

==No leave has exported from Wageloch to Xero==

Xero Payroll Troubleshooting - Revision history

Cienna: Created page with "If you've made it to this article, you've likely passed through previous articles for Linking Wageloch with Xero, Xero System Configuration, Xero Payroll Mappings..."