Training - Revision history

Cienna at 05:27, 2 February 2024

2024-02-02T05:27:45Z

← Older revision		Revision as of 05:27, 2 February 2024
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	===Booking Your Appointment===		=Booking Your Appointment=
	During the stages of setting up Wageloch with one of our implementation managers, they will arrange booking a training session with our training specialist. They'll ask a series of questions to better gauge how the training should be presented, and any particular settings to be arranged prior to the day.<br>		During the stages of setting up Wageloch with one of our implementation managers, they will arrange booking a training session with our training specialist. They'll ask a series of questions to better gauge how the training should be presented, and any particular settings to be arranged prior to the day.<br>
	Training appointments are typically booked in the morning or afternoon on '''Tuesdays, Wednesdays, Thursdays and Fridays,''' and are subject to availability.<br><br>		Training appointments are typically booked in the morning or afternoon on '''Tuesdays, Wednesdays, Thursdays and Fridays,''' and are subject to availability.<br><br>
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	* Who will be attending the training session?<br>		* Who will be attending the training session?<br>
	* What are their responsibilities?		* What are their responsibilities?
	* What access would you like them to have? ''(i.e. seeing financial information, staff details, etc.)''~~<br>~~<br>		* What access would you like them to have? ''(i.e. seeing financial information, staff details, etc.)''
			<br>

	These sessions take approximately 90 minutes, and we do ask that this time be uninterrupted. We do understand that this is not always possible, ~~though~~ please be aware this may draw out the length of the appointment.<br>We always recommend to ask questions.<br><br>		These sessions take approximately 90 minutes, and we do ask that this time be uninterrupted.
	~~----~~		We do understand that this is not always possible, please be aware this may draw out the length of the appointment.<br>
	===Appointment Confirmation===		We always recommend to ask questions!
	Our Wageloch training specialist will send an email after the appointment has been booked to confirm the date and time, provide supplementary documents that will assist with setting up the rosters and timesheets.~~<br>~~We also send a user guide for the Wageloch Mobile App, an optional extra included in your subscription that allows staff to view rosters, apply for leave, submit availability and more.~~<br><br>~~		<br>
	We encourage you to read the ''Training Preparation'' document which will set expectations of what will happen during the appointment, as some options that can be configured to better suit your business needs.<br>		<br>
	~~----~~
			=Appointment Confirmation=
			Our Wageloch training specialist will send an email after the appointment has been booked to confirm the date and time, provide supplementary documents that will assist with setting up the rosters and timesheets.
			We also send a user guide for the Wageloch Mobile App, an optional extra included in your subscription that allows staff to view rosters, apply for leave, submit availability and more.


			We encourage you to read the ''Training Preparation'' document which will set expectations of what will happen during the appointment, as some options that can be configured to better suit your business needs.
			<br>
			<br>
			=Training Session=
			During your training session, the training specialist will cover the following topics:

			* How to contact us through the <b>question mark ?</b>
			* [[Settings]] to configure how the system will behave
			* [[Booking Leave and Unavailability]] whether it's approving requests from the Wageloch Mobile App or manual bookings.
			* [[Creating Rosters]] to show you how to create, edit and publish a roster from scratch.
			* [[Completing Timesheets]] so you know how to review, modify and finalize timesheet days prior to your first payroll appointment.
			* [[Wageloch Mobile App]] if you would like staff to apply for leave, availability, check their rosters or clock in/out for their shifts.
			<br>
			<br>
	===Post Training===		===Post Training===
	After your appointment, our training specialist will send an additional email with some "homework" to complete, with basic summaries of what needs to happen.~~<br>~~		After your appointment, our training specialist will send an additional email with some "homework" to complete, with basic summaries of what needs to happen.
	There will be ~~attached documentation with more detail in what will need~~ to ~~be addressed leading~~ up ~~to your "go live" date~~, and ~~additional information for the following:~~<br>
	* Finalising your timesheets<br>		There will be a customized list of <b>Required</b> things to do to get Wageloch up and running, and <b>Optional</b> tools that can help improve your processes.
	* Managing Leave and Availability<br>
	* Setting up the Mobile App and Staff Portal<br>		If possible, each topic will have a link back to our user guides for detailed steps.
	~~----~~		<br>
			<br>
	===Follow Up===		===Follow Up===
	'''Within 2 weeks:'''<br>After your training, a member from Helpdesk will contact you to discuss the Wageloch Mobile app and Staff Portal, if it wasn't configured during the training session.<br>		'''Within 2 weeks:'''<br>After your training, a member from Helpdesk will contact you to discuss the Wageloch Mobile app and Staff Portal, if it wasn't configured during the training session.<br>
	We encourage managers and staff to use this wonderful tool, as it provides your team with autonomy to view their rosters, apply for leave, clock in/out, and other optional features.<Br>		We encourage managers and staff to use this wonderful tool, as it provides your team with autonomy to view their rosters, apply for leave, clock in/out, and other optional features.<Br>
	You can find more information on the [[Using The App ~~(Staff)~~]] page.<br><br>		You can find more information on the [[Using The App]] page.<br><br>

	'''3 months later:''' <br>At this point you've been using Wageloch for a few months; completed multiple rosters and timesheets, had a couple of payroll exports, perhaps created some leave and availability. We'll give you a call and/or email to find out how you're doing, if you have any questions, concerns or want to provide any feedback.<br><br>		'''3 months later:''' <br>At this point you've been using Wageloch for a few months; completed multiple rosters and timesheets, had a couple of payroll exports, perhaps created some leave and availability. We'll give you a call and/or email to find out how you're doing, if you have any questions, concerns or want to provide any feedback.<br><br>

Cienna: /* Follow Up */

2023-09-08T06:38:51Z

Follow Up

← Older revision		Revision as of 06:38, 8 September 2023
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	<br>		<br>
	<br>		<br>
	[[File:Back-button.png\|link=Main Page]]		[[File:Back-button-new.png\|link=Training]] [[File:Home-button-new.png\|link=Main Page]] [[File:Next-button-new.png\|link=System Integrations]]

Cienna: /* Follow Up */

2023-09-08T06:22:24Z

Follow Up

← Older revision		Revision as of 06:22, 8 September 2023
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	<br>		<br>
	<br>		<br>
	~~<b>~~[[Main Page ~~\| < Back~~]]~~</b>~~		[[File:Back-button.png\|link=Main Page]]

Cienna at 02:16, 17 February 2023

2023-02-17T02:16:20Z

← Older revision		Revision as of 02:16, 17 February 2023
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	'''3 months later:''' <br>At this point you've been using Wageloch for a few months; completed multiple rosters and timesheets, had a couple of payroll exports, perhaps created some leave and availability. We'll give you a call and/or email to find out how you're doing, if you have any questions, concerns or want to provide any feedback.<br><br>		'''3 months later:''' <br>At this point you've been using Wageloch for a few months; completed multiple rosters and timesheets, had a couple of payroll exports, perhaps created some leave and availability. We'll give you a call and/or email to find out how you're doing, if you have any questions, concerns or want to provide any feedback.<br><br>
	Even though you've been through your integration, training and payroll, our Helpdesk is always here to assist you - please don't hesitate to call for assistance.		Even though you've been through your integration, training and payroll, our Helpdesk is always here to assist you - please don't hesitate to call <b>[https://wageloch.com.au/contact Wageloch Helpdesk]</b> for assistance.
			<br>
			<br>
			<br>
			<b>[[Main Page \| < Back]]</b>

Cienna at 23:55, 6 February 2023

2023-02-06T23:55:14Z

← Older revision		Revision as of 23:55, 6 February 2023
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	These sessions take approximately 90 minutes, and we do ask that this time be uninterrupted. We do understand that this is not always possible, though please be aware this may draw out the length of the appointment.<br>We always recommend to ask questions.<br><br>		These sessions take approximately 90 minutes, and we do ask that this time be uninterrupted. We do understand that this is not always possible, though please be aware this may draw out the length of the appointment.<br>We always recommend to ask questions.<br><br>
			----
	===Appointment Confirmation===		===Appointment Confirmation===
	Our Wageloch training specialist will send an email after the appointment has been booked to confirm the date and time, provide supplementary documents that will assist with setting up the rosters and timesheets.<br>We also send a user guide for the Wageloch Mobile App, an optional extra included in your subscription that allows staff to view rosters, apply for leave, submit availability and more.<br><br>		Our Wageloch training specialist will send an email after the appointment has been booked to confirm the date and time, provide supplementary documents that will assist with setting up the rosters and timesheets.<br>We also send a user guide for the Wageloch Mobile App, an optional extra included in your subscription that allows staff to view rosters, apply for leave, submit availability and more.<br><br>
	We encourage you to read the ''Training Preparation'' document which will set expectations of what will happen during the appointment, as some options that can be configured to better suit your business needs.<br>		We encourage you to read the ''Training Preparation'' document which will set expectations of what will happen during the appointment, as some options that can be configured to better suit your business needs.<br>
			----
	===Post Training===		===Post Training===
	After your appointment, our training specialist will send an additional email with some "homework" to complete, with basic summaries of what needs to happen.<br>		After your appointment, our training specialist will send an additional email with some "homework" to complete, with basic summaries of what needs to happen.<br>
Line 20:		Line 20:
	* Managing Leave and Availability<br>		* Managing Leave and Availability<br>
	* Setting up the Mobile App and Staff Portal<br>		* Setting up the Mobile App and Staff Portal<br>
			----
	===Follow Up===		===Follow Up===
	'''Within 2 weeks:'''<br>After your training, a member from Helpdesk will contact you to discuss the Wageloch Mobile app and Staff Portal, if it wasn't configured during the training session.<br>		'''Within 2 weeks:'''<br>After your training, a member from Helpdesk will contact you to discuss the Wageloch Mobile app and Staff Portal, if it wasn't configured during the training session.<br>

Cienna at 05:28, 16 December 2021

2021-12-16T05:28:24Z

← Older revision		Revision as of 05:28, 16 December 2021
Line 2:		Line 2:
	===Booking Your Appointment===		===Booking Your Appointment===
	During the stages of setting up Wageloch with one of our implementation managers, they will arrange booking a training session with our training specialist. They'll ask a series of questions to better gauge how the training should be presented, and any particular settings to be arranged prior to the day.<br>		During the stages of setting up Wageloch with one of our implementation managers, they will arrange booking a training session with our training specialist. They'll ask a series of questions to better gauge how the training should be presented, and any particular settings to be arranged prior to the day.<br>
	Training appointments are typically booked in the morning or ~~afternoons~~ on '''Tuesdays, Wednesdays, Thursdays and Fridays,''' and are subject to availability.<br><br>		Training appointments are typically booked in the morning or afternoon on '''Tuesdays, Wednesdays, Thursdays and Fridays,''' and are subject to availability.<br><br>
	'''Things to consider when booking'''<br>		'''Things to consider when booking'''<br>
	* Who will be attending the training session?<br>		* Who will be attending the training session?<br>

Cienna at 05:28, 16 December 2021

2021-12-16T05:28:11Z

← Older revision		Revision as of 05:28, 16 December 2021
Line 1:		Line 1:

	===Booking Your Appointment===		===Booking Your Appointment===
	During the stages of setting up Wageloch with one of our implementation ~~manager~~, they will arrange ~~to book in~~ a training session with our training specialist. They'll ask a series of questions to better gauge how the training should be presented, and any particular settings to be arranged prior to the day.~~<br>~~<br>		During the stages of setting up Wageloch with one of our implementation managers, they will arrange booking a training session with our training specialist. They'll ask a series of questions to better gauge how the training should be presented, and any particular settings to be arranged prior to the day.<br>
	Training appointments are typically booked in the morning or afternoons on Tuesdays, Wednesdays, Thursdays and Fridays, ~~are~~ are subject to availability.<br><br>		Training appointments are typically booked in the morning or afternoons on '''Tuesdays, Wednesdays, Thursdays and Fridays,''' and are subject to availability.<br><br>
	'''Things to consider when booking'''<br>		'''Things to consider when booking'''<br>
	* Who will be attending the training session?<br>		* Who will be attending the training session?<br>
	* What are their responsibilities?		* What are their responsibilities?
	* What access would you like them to have? ''(i.e. seeing financial information, staff details, etc.)<br><br>		* What access would you like them to have? ''(i.e. seeing financial information, staff details, etc.)''<br><br>

	These sessions take approximately 90 minutes, and we do ask that this time be uninterrupted.~~<br>~~We understand that this is not always possible, ~~and it~~ may draw out the ~~training~~. <br>We always recommend to ask questions ~~during your appointment!~~ <br><br>		These sessions take approximately 90 minutes, and we do ask that this time be uninterrupted. We do understand that this is not always possible, though please be aware this may draw out the length of the appointment.<br>We always recommend to ask questions.<br><br>

	===Appointment Confirmation===		===Appointment Confirmation===

Cienna at 05:26, 16 December 2021

2021-12-16T05:26:12Z

← Older revision		Revision as of 05:26, 16 December 2021
Line 22:		Line 22:

	===Follow Up===		===Follow Up===
	'''Within 2 weeks:''' After your training, a member from Helpdesk will contact you to discuss the Wageloch Mobile app and Staff Portal, if it wasn't configured during the training session.<br>		'''Within 2 weeks:'''<br>After your training, a member from Helpdesk will contact you to discuss the Wageloch Mobile app and Staff Portal, if it wasn't configured during the training session.<br>
	We encourage managers and staff to use this wonderful tool, as it provides your team with autonomy to view their rosters, apply for leave, clock in/out, and other optional features.<Br>		We encourage managers and staff to use this wonderful tool, as it provides your team with autonomy to view their rosters, apply for leave, clock in/out, and other optional features.<Br>
	You can find more information on the [[Using The App (Staff)]] page.<br><br>		You can find more information on the [[Using The App (Staff)]] page.<br><br>

	'''3 months later:''' ~~Now~~ you've been using Wageloch		'''3 months later:''' <br>At this point you've been using Wageloch for a few months; completed multiple rosters and timesheets, had a couple of payroll exports, perhaps created some leave and availability. We'll give you a call and/or email to find out how you're doing, if you have any questions, concerns or want to provide any feedback.<br><br>
			Even though you've been through your integration, training and payroll, our Helpdesk is always here to assist you - please don't hesitate to call for assistance.

Cienna: Created page with " ===Booking Your Appointment=== During the stages of setting up Wageloch with one of our implementation manager, they will arrange to book in a training session with our train..."

2021-12-16T05:21:54Z

Created page with " ===Booking Your Appointment=== During the stages of setting up Wageloch with one of our implementation manager, they will arrange to book in a training session with our train..."

New page

===Booking Your Appointment===
During the stages of setting up Wageloch with one of our implementation manager, they will arrange to book in a training session with our training specialist. They'll ask a series of questions to better gauge how the training should be presented, and any particular settings to be arranged prior to the day. 
Training appointments are typically booked in the morning or afternoons on Tuesdays, Wednesdays, Thursdays and Fridays, are are subject to availability. 
'''Things to consider when booking''' 
* Who will be attending the training session? 
* What are their responsibilities?
* What access would you like them to have? ''(i.e. seeing financial information, staff details, etc.) 

These sessions take approximately 90 minutes, and we do ask that this time be uninterrupted. We understand that this is not always possible, and it may draw out the training. We always recommend to ask questions during your appointment! 

===Appointment Confirmation===
Our Wageloch training specialist will send an email after the appointment has been booked to confirm the date and time, provide supplementary documents that will assist with setting up the rosters and timesheets. We also send a user guide for the Wageloch Mobile App, an optional extra included in your subscription that allows staff to view rosters, apply for leave, submit availability and more. 
We encourage you to read the ''Training Preparation'' document which will set expectations of what will happen during the appointment, as some options that can be configured to better suit your business needs. 

===Post Training===
After your appointment, our training specialist will send an additional email with some "homework" to complete, with basic summaries of what needs to happen. 
There will be attached documentation with more detail in what will need to be addressed leading up to your "go live" date, and additional information for the following: 
* Finalising your timesheets 
* Managing Leave and Availability 
* Setting up the Mobile App and Staff Portal 

===Follow Up===
'''Within 2 weeks:''' After your training, a member from Helpdesk will contact you to discuss the Wageloch Mobile app and Staff Portal, if it wasn't configured during the training session. 
We encourage managers and staff to use this wonderful tool, as it provides your team with autonomy to view their rosters, apply for leave, clock in/out, and other optional features. 
You can find more information on the [[Using The App (Staff)]] page. 

'''3 months later:''' Now you've been using Wageloch