MYOB Acumatica Troubleshooting - Revision history

Ryan at 02:49, 5 November 2025

2025-11-05T02:49:17Z

Ryan: Ryan moved page MYOB Advanced Troubleshooting to MYOB Acumatica Troubleshooting: Updating product name

2025-11-05T02:37:22Z

Ryan moved page MYOB Advanced Troubleshooting to MYOB Acumatica Troubleshooting: Updating product name

← Older revision	Revision as of 02:37, 5 November 2025
(No difference)

Ryan at 02:37, 5 November 2025

2025-11-05T02:37:09Z

Cienna: /* (invalid_grant) */

2023-11-20T05:44:20Z

(invalid_grant)

← Older revision		Revision as of 05:44, 20 November 2023
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	=(invalid_grant)=		=(invalid_grant)=
	This is an error message that will appear when the connection between Wageloch and MYOB Advanced has dropped or disconnected unexpectedly.		This is invalid grant error message that will appear when the connection between Wageloch and MYOB Advanced has dropped or disconnected unexpectedly.
	There are two ways to try and resolve this error:		There are two ways to try and resolve this error:

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	You can follow the steps in our <b>[[Connecting_Wageloch_to_MYOB_Advanced#Create_Connected_Application\|Connecting Wageloch to MYOB Advanced]]</b> guide.		You can follow the steps in our <b>[[Connecting_Wageloch_to_MYOB_Advanced#Create_Connected_Application\|Connecting Wageloch to MYOB Advanced]]</b> guide.


	=(unauthorized_client) or (insufficient rights to access the subaccount form)=		=(unauthorized_client) or (insufficient rights to access the subaccount form)=

Cienna at 06:25, 10 November 2023

2023-11-10T06:25:29Z

← Older revision	Revision as of 06:25, 10 November 2023
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		If you receive any of the below error messages when trying to:

		* Export timesheets from Wageloch
		* Import Staff or Accrual Data into Wageloch
		* Check your Payroll Mappings

		There are easy ways you can resolve the issue, or you're welcome to call our <b>[https://wageloch.com.au/contact\| Helpdesk]</b>

		=(invalid_grant)=
		This is an error message that will appear when the connection between Wageloch and MYOB Advanced has dropped or disconnected unexpectedly.
		There are two ways to try and resolve this error:

		===Re-link the MYOB Advanced File===
		* Open Wageloch and sign in.
		* Click the <b>Settings</b> cog in the top right and select <b>Payroll >> Payroll Connection.</b>


		[[File:Settings-payroll-connection.png\|450px]]

		* In the <b>Company Files</b> category, click on the <b>Store</b> name.
		* Your MYOB Advanced credentials should still be showing; click <b>Link to MYOB</b>.
		* From here you'll be prompted to log into MYOB Advanced and authorize Wageloch to have access.
		* Once completed, click <b>Done</b> and <b>OK</b> on prompts within Wageloch to finish.


		[[File:MYOBAD-link-relink.png\|400px\|top]] [[File:MYOBAD-auth.png\|775px\|top]]

		===Check Expiry on Shared Secret===

		* Log into MYOB Advanced
		* Select <b>More Items</b> from the left menu.
		* Select <b>Integration >> Connected Applications</b> (if you don’t see it select Show All)


		[[File:Myob-advanced-connections.png\|700px\|top]] [[File:MYOBAD-connect-app.png\|750px\|top]]

		* Click the magnifying glass in the <b>ClientID</b> field and select <b>Wageloch</b>.
		* You should see some Shared Secrets; check the <b>Expires On (UTC)</b> column.
		* If there is an expiry date showing, click on the field, remove it and click the <b>Save</b> icon (top left)
		* Log out and back into Wageloch and try the <b>Link to MYOB</b> button again.


		[[File:MYOBAD-search-clientid.png\|600px\|top]] [[File:MYOBAD-expiry.png\|800px\|top]]
		[[File:MYOBAD-app-save.png\|top]]


		Should that not work you will need to delete and create a new Shared Secret with no expiry, then copy the secret key to Wageloch.

		You can follow the steps in our <b>[[Connecting_Wageloch_to_MYOB_Advanced#Create_Connected_Application\|Connecting Wageloch to MYOB Advanced]]</b> guide.


		=(unauthorized_client) or (insufficient rights to access the subaccount form)=
		This error will appear if the user who originally completed the Wageloch/MYOB Advanced integration is not a Full User or has access to the API License.

		Please follow the steps in our <b>[[Connecting_Wageloch_to_MYOB_Advanced#Access_to_API_License\|Connecting Wageloch to MYOB Advanced]]</b> article.

		[[File:MYOAD-insufficient.png\|800px]]


		=(cannot go to a derived pay item)=
		When creating pay items, the selection <b>Units</b> section must be set as <b>Entered</b>, <u>not</u> Derived.


		[[File:MYOBAD-units-derived.png\|1000px]]

Cienna: Created page with " link=MYOB Advanced and Wageloch Onboarding link=Main Page link=MYOB Advanced"

2023-11-10T05:24:10Z

Created page with " link=MYOB Advanced and Wageloch Onboarding link=Main Page link=MYOB Advanced"

New page

[[File:Back-button-new.png|link=MYOB Advanced and Wageloch Onboarding]] [[File:Home-button-new.png|link=Main Page]] [[File:Topic-button-new.png|link=MYOB Advanced]]

← Older revision		Revision as of 02:49, 5 November 2025
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	There are two ways to try and resolve this error:		There are two ways to try and resolve this error:

	===Re-link the MYOB ~~Advanced~~ File===		===Re-link the MYOB Acumatica File===
	* Open Wageloch and sign in.		* Open Wageloch and sign in.
	* Click the <b>Settings</b> cog in the top right and select <b>Payroll >> Payroll Connection.</b>		* Click the <b>Settings</b> cog in the top right and select <b>Payroll >> Payroll Connection.</b>
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	* In the <b>Company Files</b> category, click on the <b>Store</b> name.		* In the <b>Company Files</b> category, click on the <b>Store</b> name.
	* Your MYOB ~~Advanced~~ credentials should still be showing; click <b>Link to MYOB</b>.		* Your MYOB Acumatica credentials should still be showing; click <b>Link to MYOB</b>.
	* From here you'll be prompted to log into MYOB Acumatica and authorize Wageloch to have access.		* From here you'll be prompted to log into MYOB Acumatica and authorize Wageloch to have access.
	* Once completed, click <b>Done</b> and <b>OK</b> on prompts within Wageloch to finish.		* Once completed, click <b>Done</b> and <b>OK</b> on prompts within Wageloch to finish.
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	=(unauthorized_client) or (insufficient rights to access the subaccount form)=		=(unauthorized_client) or (insufficient rights to access the subaccount form)=
	This error will appear if the user who originally completed the Wageloch/MYOB ~~Advanced~~ integration is not a Full User or has access to the API License.		This error will appear if the user who originally completed the Wageloch/MYOB Acumatica integration is not a Full User or has access to the API License.

	Please follow the steps in our <b>[[~~Connecting_Wageloch_to_MYOB_Advanced~~#Access_to_API_License\|Connecting Wageloch to MYOB Acumatica]]</b> article.		Please follow the steps in our <b>[[Connecting_Wageloch_to_MYOB_Acumatica#Access_to_API_License\|Connecting Wageloch to MYOB Acumatica]]</b> article.

	[[File:MYOAD-insufficient.png\|800px]]		[[File:MYOAD-insufficient.png\|800px]]