FAQs - Revision history

Cienna: /* How to I delete a PIN/Password/Fingerprint/Face Scan from Time Kiosk? */

2025-02-24T05:31:08Z

How to I delete a PIN/Password/Fingerprint/Face Scan from Time Kiosk?

← Older revision		Revision as of 05:31, 24 February 2025
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	** Computer: If the question mark is still present, close/reopen Time Kiosk.		** Computer: If the question mark is still present, close/reopen Time Kiosk.
	<br>		<br>
	<b>Guide:</b> [https://wiki.wageloch.com.au/index.php/~~Clocking_on_a_Desktop/Laptop Time Kiosk on Computer~~]		<b>Guide:</b> [https://wiki.wageloch.com.au/index.php/Clocking_Methods Clocking Methods]

	===I'm trying to register an employee with Facial Recognition, but it says they're already registered===		===I'm trying to register an employee with Facial Recognition, but it says they're already registered===

Cienna: /* When I try to export, I'm getting a message saying there's no mapping or an employee doesn't exist. What's going on?" */

2025-02-24T05:30:12Z

When I try to export, I'm getting a message saying there's no mapping or an employee doesn't exist. What's going on?"

← Older revision		Revision as of 05:30, 24 February 2025
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	If you have issues with any duplicate staff entries, please contact '''<b>[https://wageloch.com.au/contact Helpdesk]'''</b> for assistance in finding out which one to keep and correcting your rosters/timesheets.		If you have issues with any duplicate staff entries, please contact '''<b>[https://wageloch.com.au/contact Helpdesk]'''</b> for assistance in finding out which one to keep and correcting your rosters/timesheets.
			<br>
			<br>
			<b>Guides:</b> [https://wiki.wageloch.com.au/index.php/System_Integrations System Integrations]

	=Public Holidays=		=Public Holidays=

Cienna: /* I'm getting errors when trying to export my timesheet from Wageloch to my payroll system. Please help! */

2025-02-10T03:13:22Z

I'm getting errors when trying to export my timesheet from Wageloch to my payroll system. Please help!

← Older revision		Revision as of 03:13, 10 February 2025
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	If you're unable to get through to the team on your first attempt, please leave a <b>priority voicemail message</b> by pressing 2 on your phone when prompted.		If you're unable to get through to the team on your first attempt, please leave a <b>priority voicemail message</b> by pressing 2 on your phone when prompted.
			<br>
	Tell us who you are, where you're from and the best number to reach you on for a fast response time (max. 15 min wait).		Tell us who you are, where you're from and the best number to reach you on for a fast response time (max. 15 min wait).
	<Br>		<Br>

Cienna: /* I'm getting errors when trying to export my timesheet from Wageloch to my payroll system. Please help! */

2025-02-10T03:13:10Z

I'm getting errors when trying to export my timesheet from Wageloch to my payroll system. Please help!

← Older revision		Revision as of 03:13, 10 February 2025
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	<br>		<br>

	If you're unable to get through to the team on your first attempt, please leave a priority voicemail message by pressing 2 on your phone when prompted.		If you're unable to get through to the team on your first attempt, please leave a <b>priority voicemail message</b> by pressing 2 on your phone when prompted.
	Tell us who you are, where you're from and the best number to reach you on.		Tell us who you are, where you're from and the best number to reach you on for a fast response time (max. 15 min wait).
	<Br>		<Br>

Cienna: /* Staff Cards */

2025-02-10T03:12:22Z

Staff Cards

← Older revision		Revision as of 03:12, 10 February 2025
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	<br>		<br>
	Contact your payroll person or the '''<b>[https://wageloch.com.au/contact Wageloch Helpdesk]</b>''' if you are still having problems terminating employees from Wageloch.		Contact your payroll person or the '''<b>[https://wageloch.com.au/contact Wageloch Helpdesk]</b>''' if you are still having problems terminating employees from Wageloch.
			<br>
			<br>
			<b>Guide:</b> [https://wiki.wageloch.com.au/index.php/Managing_Staff_Information Managing Staff Information]

	=Leave=		=Leave=

Cienna at 03:05, 10 February 2025

2025-02-10T03:05:19Z

← Older revision		Revision as of 03:05, 10 February 2025
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	Can't see what you're after or unable to find an article? Please contact '''<b>[https://wageloch.com.au/contact Helpdesk]</b>'''		Can't see what you're after or unable to find an article? Please contact '''<b>[https://wageloch.com.au/contact Helpdesk]</b>'''

			=Payroll=
			===I'm getting errors when trying to export my timesheet from Wageloch to my payroll system. Please help!===
			<br>
			<font size="4"><b> Please call the '''[https://wageloch.com.au/contact Wageloch Helpdesk]''' <font color="8D021F"> immediately</font> for payroll priority assistance.</b></font>
			<br>

			If you're unable to get through to the team on your first attempt, please leave a priority voicemail message by pressing 2 on your phone when prompted.
			Tell us who you are, where you're from and the best number to reach you on.
			<Br>

			Leaving a priority message bumps you to the top of our contact list and we'll ring you back ASAP.
			<br>

			===When I try to export, I'm getting a message saying there's no mapping or an employee doesn't exist. What's going on?"===

			For <b>Mapping</b> errors, it just means there's been hours recorded for an employee in a a timesheet column, and that timesheet column hasn't been linked to a pay category in your payroll system.
			<br>
			* Take note of the pay group on the error message and the timesheet column name.
			* Click the Settings cog, top right.
			* Select Payroll and Payroll Mappings from the menu.
			* Select the pay group from the drop menu, top left.
			* Find the timesheet column in the list.
			* On the right column, you'll see that you need to select a pay category (depends on the system)
			* Once complete, click Done to save.
			* You can now try to export your timesheets again.
			<br>
			<br>
			For <b>Employee</b> errors where the system states that the employee doesn't exist, it's usually one of a few reasons; the main ones being spaces in the name fields:
			<br>
			* Check the employee's staff card in your payroll system, and confirm there are no random spaces before or after the name.
			* This can be done by clicking into the name field and pressing Home and End on your keyboard.
			* Delete any spaces that shouldn't be present and Save.
			** NOTE: Wageloch strips these random spaces when importing staff from payroll; if the staff names don't match <i>exactly</i> the export will fail.
			* You can now try to export your timesheets from Wageloch again.
			<br>
			Other common reasons can be that the employee has been terminated in payroll prior to the timesheet being exported, or duplicate staff entries in either Wageloch or your payroll system.

			If you have issues with any duplicate staff entries, please contact '''<b>[https://wageloch.com.au/contact Helpdesk]'''</b> for assistance in finding out which one to keep and correcting your rosters/timesheets.


	=Public Holidays=		=Public Holidays=
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	=Award=		=Award=
	~~===I'm getting errors when trying to export my timesheet from Wageloch to my payroll system. Please help!===~~
	~~<br>~~
	~~<font size="4"><b> Please call the '''[https://wageloch.com.au/contact Wageloch Helpdesk]''' <font color="8D021F"> immediately</font> for payroll priority assistance.</b></font>~~
	~~<br>~~

	~~If you're unable to get through to the team on your first attempt, please leave a priority voicemail message by pressing 2 on your phone when prompted.~~
	~~Tell us who you are, where you're from and the best number to reach you on.~~
	~~<Br>~~

	~~Leaving a priority message bumps you to the top of our contact list and we'll ring you back ASAP.~~
	~~<br>~~

	===I need a new pay group, pay rule, timesheet column or right-click role created. What do I do?===		===I need a new pay group, pay rule, timesheet column or right-click role created. What do I do?===
	Awesome! At this time you can't create new pay groups, update pay rules, add new timesheet columns or right-click roles yourself.		Awesome! At this time you can't create new pay groups, update pay rules, add new timesheet columns or right-click roles yourself.

Cienna: /* Award */

2025-02-10T02:50:09Z

Award

← Older revision		Revision as of 02:50, 10 February 2025
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	=Award=		=Award=
			===I'm getting errors when trying to export my timesheet from Wageloch to my payroll system. Please help!===
			<br>
			<font size="4"><b> Please call the '''[https://wageloch.com.au/contact Wageloch Helpdesk]''' <font color="8D021F"> immediately</font> for payroll priority assistance.</b></font>
			<br>

			If you're unable to get through to the team on your first attempt, please leave a priority voicemail message by pressing 2 on your phone when prompted.
			Tell us who you are, where you're from and the best number to reach you on.
			<Br>

			Leaving a priority message bumps you to the top of our contact list and we'll ring you back ASAP.
			<br>

	===I need a new pay group, pay rule, timesheet column or right-click role created. What do I do?===		===I need a new pay group, pay rule, timesheet column or right-click role created. What do I do?===
	Awesome! At this time you can't create new pay groups, update pay rules, add new timesheet columns or right-click roles yourself.		Awesome! At this time you can't create new pay groups, update pay rules, add new timesheet columns or right-click roles yourself.

Cienna at 02:41, 10 February 2025

2025-02-10T02:41:33Z

← Older revision		Revision as of 02:41, 10 February 2025
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	<br>		<br>
	If you have any issues with PHNoWork and any of the above, please contact the Helpdesk to discuss.		If you have any issues with PHNoWork and any of the above, please contact the Helpdesk to discuss.

			=Staff Cards=
			===Why can't I edit the information on this employee's staff card?"===
			If you're able to view employee staff cards but not able to edit a lot of the information (personal info, contact details, pay group, rates) it's likely due to your payroll being completed by a third-party provider, or you have an internal payroll team with elevated access.

			<b>But I am the payroll person. Why can't I change it?</b>
			There could be a couple of reasons why you can't update the details, depending on what you're trying to do:
			* You're actually at the site level, viewing the staff card; switch to your Payroll level (top right)
			* If you're at payroll level, check the Central Control/Overrides tab within the staff card; this will control the email and phone info.

			===How do I terminate an employee?===
			Super easy, providing you have the right level of access. It's also important to know that terminating an employee doesn't completely delete them from Wageloch, but rather archives and hides them. This allows you to run reports with historical data, or reactivate the staff card if they return to work for you.
			<br>
			It's also important to know that terminating an employee is best done <i>after</i> you've exported their final timesheet from Wageloch, and you may need to check any current or future rosters, and any templates you use to make sure their shifts removed.

			* Open Wageloch and sign in
			* Click Staff from the top menu.
			* Click the name of the employee from the list staff.
			* Once the staff card is open, click Other.
			* Tick Terminate On and enter the date they finished working for you.
			* Click Done to save.
			<br>
			If you find that the Terminate On option is greyed out, please see the above point on editing staff information; your payroll is likely completed by someone else, or you're not at the payroll level.
			<br>
			Contact your payroll person or the '''<b>[https://wageloch.com.au/contact Wageloch Helpdesk]</b>''' if you are still having problems terminating employees from Wageloch.

	=Leave=		=Leave=

Cienna: /* Staff: "I can't log into my mobile app. It says I'm not registered." */

2025-02-10T02:31:18Z

Staff: "I can't log into my mobile app. It says I'm not registered."

← Older revision		Revision as of 02:31, 10 February 2025
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	* <b>Close the browser window</b>		* <b>Close the browser window</b>
	* Open the Wageloch Mobile App again and sign in!		* Open the Wageloch Mobile App again and sign in!
			<br>
	If the employee continues to experience issues, please reach out to <b>[https://wageloch.com.au/contact Helpdesk]</b>.		If the employee continues to experience issues, please reach out to <b>[https://wageloch.com.au/contact Helpdesk]</b>.

Cienna: /* Leave */

2025-02-10T02:31:05Z

Leave

← Older revision		Revision as of 02:31, 10 February 2025
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	Your roster should now be editable and the grey bar gone!		Your roster should now be editable and the grey bar gone!
	<br>		<br>

	<b>Guide:</b> [https://wiki.wageloch.com.au/index.php/Edit/Delete_Approved_Leave Deleting/Editing Leave]		<b>Guide:</b> [https://wiki.wageloch.com.au/index.php/Edit/Delete_Approved_Leave Deleting/Editing Leave]